Shipping policy

Shipping Policy FREE SHIPPING on all orders over $20. We ship to over 100 countries worldwide — all orders are processed and fulfilled with care. Order Processing All orders are processed within 1–3 business days (Monday through Friday, excluding public holidays) after payment is confirmed. You will receive an email confirmation with your order details immediately after purchase, and a second email with your tracking number once your order has shipped.During peak seasons or promotional periods, processing times may extend by 1–2 additional business days. We appreciate your patience. Shipping Rates & Estimated Delivery DESTINATION ORDER VALUE SHIPPING COST ESTIMATED DELIVERY United States Under $20 Standard rate at checkout 7–15 business days United States $20 and over FREE FREE 7–15 business days United Kingdom Under $20 Standard rate at checkout 7–20 business days United Kingdom $20 and over FREE FREE 7–20 business days Europe $20 and over FREE FREE 10–25 business days Rest of World $20 and over FREE FREE 10–30 business days Delivery times are estimates and may vary due to carrier delays, customs clearance, or local postal conditions. VALI is not responsible for delays caused by third-party carriers or customs authorities. Order TrackingOnce your order ships, you will receive a tracking number by email. You can track your order at any time using our Tracking Item page on the VALI website. Please allow up to 48 hours for tracking information to become active after your shipping confirmation email. International Shipping & Customs VALI ships to over 100 countries worldwide. International orders may be subject to customs duties, import taxes, or fees levied by the destination country. These charges are the responsibility of the recipient and are not included in the order total or shipping cost. We recommend checking with your local customs office for more information before placing your order. VALI declares all packages at their full value as required by international shipping regulations. We are unable to mark orders as "gifts" or undervalue packages. Lost or Stolen Packages VALI is not liable for packages lost in transit once marked as delivered by the carrier. If your tracking shows "delivered" but you have not received your package, please check with neighbors and your local post office first. If the issue persists, contact us at store@valiinfo.com within 7 days of the delivery date and we will do our best to assist you.